Privacy Policy

How we handle your information and keep things transparent

Last updated: November 2024

Introduction

Look, we get it — nobody really loves reading privacy policies. But we think it's important you know what happens with your info when you interact with us.

At Ember Quinthale Architects, we're committed to protecting your privacy. We're a small studio based here in Toronto, and we treat your personal information with the same care and respect we'd want for our own. This policy explains what data we collect, why we need it, and what we do (and don't do) with it.

Whether you're checking out our portfolio, reaching out for a consultation, or just browsing around, we want you to feel comfortable knowing your information is in good hands.

Information We Collect

We're pretty straightforward about what we collect. Here's the breakdown:

Contact Information

When you reach out to us through our contact form or email, we'll collect stuff like your name, email address, phone number, and whatever details you share about your project. We need this to actually respond to you — pretty basic stuff.

Project Information

If we're working together, we'll collect details about your project requirements, site information, budget considerations, and any other specifics you share with us. This helps us design spaces that actually work for you.

Website Analytics

Like most websites, we collect basic technical info when you visit — things like your IP address, browser type, pages you visit, and how long you stick around. This helps us understand what's working and what isn't on our site.

Newsletter Subscriptions

If you sign up for our occasional updates (we promise we won't spam you), we'll keep your email and name to send you news about our projects and sustainable design tips.

How We Use Your Information

We don't do anything weird with your data. Here's what we actually use it for:

  • Responding to Inquiries: When you contact us, we use your info to get back to you and discuss your project needs. That's literally the whole point.
  • Project Development: If we're working together, we'll use the information you've shared to develop design solutions, manage the project, and keep you updated throughout the process.
  • Improving Our Services: We analyze website usage to make our site better and understand what potential clients are looking for.
  • Sending Updates: If you've opted in, we'll occasionally send you updates about our work, sustainable design insights, and industry news we think you'll find interesting.
  • Legal Compliance: Sometimes we need to keep records for legal or regulatory reasons — standard business stuff in the architecture world.

Who We Share Information With

We're not in the business of selling your data. Seriously, that's not our thing. But there are a few situations where we might share your information:

Project Collaborators

When we're working on your project, we might need to share relevant info with engineers, contractors, consultants, or other professionals involved in bringing your design to life. We only share what's necessary, and they're bound by their own professional confidentiality agreements.

Service Providers

We use a few trusted third-party services to run our business — things like email hosting, website analytics, and cloud storage. These companies only get access to the data they need to provide their services, and they can't use it for anything else.

Legal Requirements

If we're legally required to disclose information (like in response to a court order), we'll do so. We'll also share information if we believe it's necessary to protect our rights or someone's safety.

That's pretty much it. We won't sell, rent, or trade your personal information to third parties for marketing purposes. Full stop.

Cookies & Tracking Technologies

Yeah, we use cookies — but not the delicious kind. These are small text files that help our website work better and let us understand how people use it.

Essential Cookies

These keep the site functioning properly. They remember your preferences and help you navigate around. Can't really turn these off without breaking things.

Analytics Cookies

These help us understand which pages are popular, where visitors come from, and how long they stay. It's all anonymous data that helps us improve the site.

Most browsers let you control cookies through their settings. Just keep in mind that blocking certain cookies might make parts of our site not work as smoothly.

How We Protect Your Data

We take security seriously. While no system is 100% foolproof (anyone who says otherwise is lying), we use industry-standard measures to protect your information:

Secure Encryption

SSL encryption for data transmission

Secure Storage

Protected servers and databases

Limited Access

Only authorized team members can access data

We regularly review our security practices and update them as needed. If we ever experience a data breach that affects you, we'll let you know promptly and tell you what we're doing about it.

Your Privacy Rights

Your data is yours, and you've got rights. Here in Canada, privacy laws give you control over your personal information. Here's what you can do:

You can request a copy of the personal information we have about you. We'll provide it in a readable format within a reasonable timeframe.

If any of your information is inaccurate or outdated, just let us know and we'll update it. We want to make sure we've got the right details anyway.

You can ask us to delete your personal information. We'll do so unless we have a legitimate reason to keep it (like ongoing project work or legal requirements).

You can unsubscribe from our newsletter or marketing emails anytime. There's an unsubscribe link in every email we send, or you can just reach out and we'll take care of it.

To exercise any of these rights, just send us an email at info@emberquinthale.info or give us a call. We'll verify your identity and handle your request promptly.

Questions About Privacy?

If you've got questions about this privacy policy or how we handle your information, we're happy to chat. Privacy stuff can be confusing, and we'd rather you ask than wonder.

Get in Touch

Phone:

(416) 555-0847

Email:

info@emberquinthale.info

Office:

1250 Queen Street West, Suite 402
Toronto, ON M6K 1L3

Policy Updates

We might update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we do, we'll update the date at the top of the page. For major changes, we'll let you know directly.